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Packaging advice

DHL is committed to delivering your shipments with speed and care. However, shipments are handled regularly, passing through many locations as they cross the world. In order to make sure your shipments arrive in the best possible condition, here is some helpful advice on packing.

Please note that DHL will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.

• Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
• Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
• Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items. Please note however that cardboard boxes should be avoided as packing material when transporting the goods by sea.
• Make use of cushioning materials, especially to stop your packaging contents from moving.
• Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape if a strapping machine is not available.
• Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.
• Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.
• Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
• Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
• Use "arrow-up" label for non-solid materials.
• Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping.
• Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
• Remember always to pack small items in flyers appropriately.
• Protect your data discs, audio and video-tapes with soft cushioning material around each item.
• Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for DHL personnel.
• When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
• Always use cardboard dividers when sending flat, fragile material (such as vinyl records).
• When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.
• Do not use bags made of fabric or cloth.
• Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
• Do not use cellophane tape or rope to seal your shipment.
• Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.
Please note that DHL will accept no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.
A box for ocean transportation or an export box is a product for which there is no recognised standard. A box for ocean transportation has always to be dimensioned according to the most demanding part of the transport route. The more interim handlings the goods will undergo, the higher the transport hazards they must endure. This has to be accounted for when designing the box.
The basic transport packing is a cage. A box can be regarded as modifications of a cage.

• A cage can be used for packing such goods which must endure climatic exposure but not knocks. The goods must not be exposed to the threat of theft. The goods must therefore be entirely inside the cage.
• A box is a suitable transport packing especially for such goods which are exposed to theft and sensitive for knocks.
• Such large tanks and heavy machinery and equipment, which are not sensitive to climatic conditions and minor knocks, can be sent unpacked and loaded on a bed.

Make sure that the goods cannot move inside the box!

Boxes for ocean transportation are exposed to demanding conditions on the route and thus the materials must be of high quality.

Timber shall be export dry and solid; use of rotten timber is not allowed. The timber shall meet the requirements of the target country. The handling and marking requirements for wooden packing material in international trade will be found through the following link

ISPM 15 standardExternal Link / New Window

Moisture proof plywood is a good packing material for such products, which due to their weight do not require a robust construction. Plywood is a tight, neat and easy to handle packing material, on which it is easy to apply the shipping and handling markings.
Transport boxes shall have both handling labels and address markings. All buyer's instructions on markings are always to be followed.

In heavy boxes the fixing (=lashing), lifting and center of gravity points must be clearly marked. It is recommended to put lifting instructions laminated onto the transport box.

Information required for shipping
• Do not put any unnecessary information on a transport box.
• The shipping markings on a transport box and corresponding documents must be identical.
• The marking on a transport box must be easy too find and short.

The shipping markings of a transport box shall comprise
• Other name of the recipient abbreviated or in code
• The reference number agreed by the parties
• The place of discharge
• The number of the transport box, e.g. 1/7, 2/7 etc.
• Approved handling markings
It is up to the shipper to pack and prepare the goods properly for transportation. The goods are to be packed in a way which tolerates customary transportation and handling. Furthermore the goods must be packed and fastened onto a pallet which can be handled with fork lift or manual fork wagon. It is not necessary to use pallets for single (= the shipment does not contain several packages) small packages lighter than 35 kg, nor for machinery and equipment having their own handling basis, nor for shipments special handling is separately agreed upon.

The shipper must mark each package of the shipment with one and each pallet with two address labels, which also must indicate the total number of packages included in the shipment.

The marks indicating special instructions must be placed visibly onto each package and each pallet by the shipper. Furthermore the shipper is responsible for marking dangerous goods shipments as required by prevailing dangerous goods regulations.

The shipper is responsible for all loss and damage and costs which are caused by insufficient or improper packing or marking of goods, including, but not limited to, damage to persons, property and environment.