Customer program management (CPM)

Customer Program Management, CPM, is a worldwide organisation within DHL that designs, implements, and manages supply chain services & programs that build upon our core transportation products to create more value for our customers.

CPM supports a wide range of customer logistics management needs - from standardised packages delivering tools and services that bring value quickly and economically, to fully customised & integrated supply chain management programs that enhance the entire supply chain.

CPM delivers value through a global network of Control Towers staffed by logistics professionals using a suite of proven logistics applications.

CPM focuses on the management of:

• Data
• Integrated logistics processes and data visibility from origin to destination (Door-to-Door)
• Implementation of new initiatives
• Performance against customer defined KPI's
• Process improvement

The Customer Program Management service packages

Shipment Level - Transportation Plus

• Standardised, systems-driven value-adding package aimed at small and medium-sized customers.
• Access to reports and tools for effective business management.

Order/Item Level - Ocean and Air Cargo Management

• Standardised ocean and air cargo management services with web-based order/item level visibility.
• Management of transactions from supplier to final delivery.

Customised - Logistics Management Services

• Customised programmes designed and integrated into customer processes for end-to-end visibility.
• Includes services such as Transportation Management, Order Management, Vendor Management, Buyers' Consolidation, Supply Chain Event Monitoring and LLP services.